GENERAL DEFINITION OF WORK

 

Under the supervision of the Director I - Information Technology, the Information Technology Support Specialist is responsible for installing requested networking equipment in school and office locations, trouble-shooting equipment problems, connecting devices to a local area network, and performing basic aspects of network administration to include Active Directory Infrastructure Management.

 

ESSENTIAL FUNCTIONS

• Perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations
• Diagnose and resolve problems in response to reported incidents
• Plan and analyze work processes
• Research and report trends and patterns of problems
• Install, maintain, and troubleshoot hardware and software issues
• Perform backup and recovery operations
• Consult with equipment users to identify needs and requirements
• Ensure rigorous application of information security/information assurance policies, principles, and practices
• Keep track of technological advancements and trends in IT support
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Thorough knowledge of Windows operating system
• Working knowledge of Windows server platform
• Thorough knowledge of computer repair processes
• Ability to support application suites such as Microsoft Office
• Self-motivation and initiative
• Ability to work, exercising tact and courtesy, with teachers, staff, co-workers, and administrators
• Ability to work as a team player on projects and specific initiatives

EDUCATION AND EXPERIENCE

• Any combination of education and experience equivalent to graduation from a community college with a major in Information Technology
• Considerable experience with installing local area networks is required
• Network administrator certification or network engineer certification is preferred